The Friends and Family Test (FFT) is a national survey that allows you to rate our services by answering one question;
“How likely are you to recommend our ward/service to your friends and family if they needed similar care or treatment?”
You can rank your answer from extremely likely to extremely unlikely and you can also make a comment to explain your ranking and tell us more about your experience. You can take this opportunity to share your thanks, or to let us know where we need to make improvements.
For more information watch this short video or read our Family and Friends Test leaflet
How can you complete the FFT?
Within the hospital we have developed lots of ways that you can leave your anonymous Friends & Family Test (FFT) feedback. It is really important to us that everyone has the opportunity to complete it. Here are the ways you can access it;
SMS Text Message
You may receive an SMS Text Message to your mobile phone once you have left the hospital. If you chose to respond back to the message and give us your feedback, your response is free of charge. Please note that your service provider may advise you that there will be a charge to respond, this is a generic message, there is no charge for this.
Interactive Voice Message (IVM)
We may send you an Interactive Voice Message (IVM) to your land-line number. This will ask you to give your feedback by pressing the numbers on your phone. You will also have the opportunity to leave a 2 minute voice message.
If you do not wish to receive an SMS or IVM, please contact the Patient Experience Team on 01604 523438 or 01604 545807
Throughout the hospital, including at all main entrances, we have a number of postcards which you can complete if you wish to write your feedback down. There are over 70 postboxes within the hospital where you can post your card, all labelled with the Friends & Family Test. Please ensure you write on the card the area that your feedback is about.
We also have postcards in easy-read, please ask a member of staff if you would like one of these.
Within our radiology department there is a Tablet where you can leave your feedback for the department. If you have trouble finding this, please ask the reception.
There are a number of online surveys which you can complete these include;
The Friends and Family Test (FFT) questions have been translated into British Sign Language by NHS England. You can find the video here.