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Northampton General Hospital NHS Trust

Critical Care Outreach

The critical care outreach service is a team of specialist practitoners who support nurses and doctors who are caring for acutely ill patients.

What do the team do?

Our critical care outreach team provide a 24 hour a day, 7 day a week service, and is made up of a team of experienced specialist practitioners, which support other nurses and medical professionals across the hospital. The team assess patients and support the teams caring for them with how best to manage their condition and plan for future treatment. This helps patients sometimes avoid needing critical care treatment on our intensive care.

 

Any members of the healthcare team looking after you or your relative can refer patients to the service or refer directly using Call 4 Concern. 

Call 4 Concern©

Call 4 Concern© is an adult and children inpatient safety service for deteriorating patients, the aim is to empower and support patients and their families /carers to escalate their concerns directly to the Critical Care Outreach Team. This service is designed for you to call for help and advice if you notice a change or deterioration in your relative or friend.

STEP ONE

Discuss your concern with the Nurse in charge and ask for a review.

STEP TWO

If your concerns have not resolved and you are still worried, call the Critical Care Outreach Team directly on 07850883414.

STEP THREE

The Critical Care Outreach Team will require some basic information:

  1. Patient’s name
  2. Ward location
  3. An overview of the concern
  4. Your name, contact details and your relationship to the patient.

The Critical Care Outreach Team aims to answer your calls without delay, on occasions there will be emergencies which may delay our response. We advise you leave a message, and the team will call you back.

Making this referral will not negatively impact the patient care that is received. At Northampton General Hospital we understand that you are able to recognise deterioration or changes in your relatives or friend when unwell.

When not to make a Call 4 Concern© call:

  • Hospital food
  • Parking
  • Or any other general issues. 

If you would like to discuss any other matters, please call PALs 01604 545784 (phone lines open 9am -12pm and 1pm - 3.30pm Monday – Friday) or email ngh-tr.pals@nhs.net.

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