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Patient Advice and Liaison Service (PALS)

Patient Advice and Liaison Service (PALS)

When you need advice, have concerns, or don't know where to turn

As a patient, relative or carer sometimes you may need on-the-spot help, advice and support. This is where the Patient Advice and Liaison Service (PALS) may be able to help.

How PALS can help

Our aims are to:

  • advise and support patients, their families and carers
  • provide information on NHS services
  • listen to your concerns, suggestions or queries
  • help sort out problems quickly on your behalf
  • improve the service to NHS patients

The service is completely confidential, and PALS acts independently when handling patient and family concerns, liaising with staff, managers, and, where appropriate, relevant organisations, to negotiate immediate or prompt solutions. If necessary, we can also refer patients and their families to specific local or national support agencies.

When we are available

Our opening hours are: 9.00am – 4.00pm, Mondays to Fridays, not including public holidays.

The PALS officer is not always in the office, or may be already helping with another patient, so there is an answerphone on the phone line. Our standard is to reply to all messages left on the answerphone within two working days, although most of the time we will reply much sooner than that, so please do leave a message.

To contact the PALS team:

Telephone: 01604 545784 (9.00am – 4.00pm weekdays; answerphone at other times)

  • E-mail: PALS@ngh.nhs.uk
  • Write to us at: Northampton General Hospital NHS Trust, Cliftonville, Northampton NN1 5BD

or ask any member of staff to contact us on your behalf.


Bereavement Service

For the hospital bereavement service please see this page

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