Advice and guidance, booklets and leaflets, transactions and media releases. A description of the services offered.
Services provided
Northampton General Hospital (NGH) provides a full range of general hospital services for the south of Northamptonshire, and more specialist services for a wider area. The Trust provides a full Accident and Emergency service, speciality acute services as well as delivering obstetrics and maternity services.
| Information | Where to find it | Format | Fee |
|---|
| Clinical Services |
| Clinical services provided by Northampton General Hospital NHS Trust |
Information about some of the clinical services offered by the Trust by NGH can be found on the:
pages of our website
|
Electronic |
No charge |
| |
A list of the services that NGH provide either on site or via alternative locations is available through the NHS Choices website
|
Electronic |
No charge to access the site |
| Non – Clinical Services |
| Patient Advice and Liaison (PALS) |
The PALS advice and guidance service is here to help NHS Patients. It provides the means to:
- Advise and support patients, their families, and carers
- Provide information on NHS Services
- Listen to your concerns, suggestions, or queries
- Help sort out problems quickly on your behalf
Contact details for the Patient Advice and Liaison Service (PALS) at NGH can be found on the:
- For Patients > Patient Advice and Liaison (PALS)
- For Visitors > Patient Advice and Liaison (PALS)
pages of our website
|
Electronic |
No charge |
| Complaints |
Northampton General Hospital NHS Trust is committed to providing the very highest standards of care. We are continually trying to improve the services we provide.
We hope you will be happy with the care you receive at Northampton General Hospital. If we do not provide a satisfactory service, we want you to tell us. We also like to know when you are particularly pleased with our service too.
Full details of the complaints process are available through web links below:
Contact details for Comments and complaints can be found on the:
pages of our website
|
Electronic |
No charge |
| Chaplaincy, Spiritual and Pastoral Care |
Coming into hospital, even for a short stay, can be a difficult time. If you are feeling low, the ward staff are there for you to share any concerns with and we also have chaplains and volunteers who can spend time with you.
Our Chaplains/Spiritual Caregivers in the hospital are trained professionals bound by the NHS rules of confidentiality. They are available 24 hours a day, visiting wards regularly and are available to listen to and support our patients.
If you, a relative or a friend would like to speak to one of our chaplains/ Spiritual Caregivers or find out about volunteers working on the ward, then please let the nurse in charge of your care know.
To hospital chapel/faith centre is located in area E on the Hospital Site Map which is available on the
pages of our website or by clickinghere
|
Electronic |
No charge |
| Training and Educational opportunities at Northampton General Hospital NHS Trust |
The Trust has a full and comprehensive Training and education programme for staff including Professional and Practice Development.
In addition to an active in-house training programme accessible to all staff, the trust is working in partnership with South Leicestershire College and Skillspoint on a highly successful NVQ programme.
The Cripps Postgraduate Medical Centre (Cripps PGMC) oversees the training and appraisal of doctors in training and is an outstanding facility for education, training and professional development. The Cripps staff is the link between the LNR Healthcare Workforce Deanery and the NGH Trust, headed by the District Clinical Tutor and Centre Manager. An Undergraduate Tutor is in charge of undergraduate education, and liaises with Oxford and Leicester Medical Schools. In addition there is a Director of Medical Education who has a wider remit for educational issues within the Trust.
|
Electronic |
No charge |
Northampton General Hospital (NGH) provides a full range of general hospital services for the south of Northamptonshire, and more specialist services for a wider area. The Trust provides a full Accident and Emergency service, speciality acute services as well as delivering obstetrics and maternity services.
| Patient Information including information sheets, advice and support |
The Patients & Visitors tab on our website provides information on coming to NGH, advice and support, information.
The Trust publishes a range of leaflets to aid patients in understanding information including, Patient Care, Treatment, Illness and Information about the hospital.
Additional information regarding illnesses, treatment and common health questions may be found on the NHS Choices website
|
Electronic |
No charge |
| Clinical services at NGH |
The clinical services (specialities) offered by NGH are detailed under the Our Services tab on the NGH website.
|
Electronic |
No charge |
| Directions to the Trust |
Information on directions to the Trust can be found under the
pages of our website
|
Electronic |
No charge |
| How to contact us |
Details of the main switchboard can be found under the
pages of our website
|
Electronic |
No charge |
How to make a complaint
Northampton General Hospital NHS Trust is committed to providing the very highest standards of care. We are continually trying to improve the services we provide. |
Information on how to raise concerns or make a written complaint can be found on the following pages on our website:
|
Electronic |
No charge |
|
If your concern is about Access to Information under the Freedom of Information or the Data Protection Act, there are separate Complaints Procedures. Please see the
pages of our website
|
Electronic |
No charge |
| How to access Medical / Health Records |
Information on how to access medical records can be found on the
pages of our website
|
Electronic |
No charge |
| Press releases |
Electronic copies of press releases can be found under the News tab of our website
|
Electronic |
No charge
|