Teamwork praised at Northampton General Hospital in CQC inpatient survey

Patients staying overnight in Northampton General Hospital have rated the hospital 7.9 out of 10 for their experience of care by the Care Quality Commission (CQC).

The inpatient survey, which took place in July 2018, rated the hospital against others nationally in eleven different categories. Measuring 60 different aspects of the hospital experience, the survey looked at the experiences of people who had been discharged following an overnight stay in an NHS hospital.

In the eleven categories the hospital is scored out of ten for things such as; patients having trust and confidence in the doctors and nursing staff caring for them, cleanliness of rooms and wards, feeling well look after by non-clinical staff, and the transition between services.

Overall the hospital performed well in most categories with all being rated as about the same as other hospitals nationally. The Accident and Emergency department was rated highly at 8.5/10 with the overall hospital experience score sitting at 7.9/10.

Director of Nursing, Midwifery and Patient Services Sheran Oke said: “We’re proud of the results that we’ve received at NGH and would like to thank everyone in Northamptonshire who took part in the survey.

“We’re really pleased that our local community told us that that the staff caring for them worked well together. And that our patients felt that they had confidence in the decisions made about their condition or treatment by staff.

“We’ve scored really well in providing privacy for our patients when being examined or treated both in Accident and Emergency and the rest of the hospital. This is really important to us and we’re proud that patients have recognised this.

“Patients also told us about areas where we could do more to provide better care. This included noise from other patients during the night which scored 5.4/10. We’re already working to see how we can reduce the impact of noise during the night to make sure patients don’t miss out on valuable sleep.

“On one of our wards we have opened a dementia room to provide space for patients to sit with staff and relax when they may not be able to sleep, or if they’re feeling agitated during the night.

“We’re always looking at how we can improve care and we are listening to the feedback provided from this survey and our patients. We want to take things further and do even better in next year’s survey”.

To view the full results please visit https://www.cqc.org.uk/provider/RNS/surveys